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Shipping & Returns

Delivery

It is the Buyers obligation to enter the correct delivery address details at the time of ordering. Should the Buyer enter the incorrect delivery address, Calibre Australia will not refund any delivery costs and will not be obliged to re-send the order to the correct address at our expense.


If you are not around to take delivery of your parcel, you will be left a calling card telling you how you can pick up your goods. Unfortunately we cannot deliver on weekends or on a public holiday. In this instance please expect your delivery on the next business day.

Delivery cost will be automatically calculated at "Checkout" based on the delivery destination and item(s) ordered.


Local Delivery

We use Australia Post, Fastway and TNT postal services depending on the item(s) ordered. You should normally receive your order within 2-7 business days after your payment has cleared (excluding weekends). Once your order has been dispatched, we cannot be responsible for the delivery times after that. If you have not received your order within 10 business days (excluding weekends), please contact us.

If you would like your order to be sent by Express delivery, please contact us. Additional delivery charges will apply.


International Delivery

For items sent outside Australia, please take into consideration any delays which may be associated with your local mail service. This may affect the delivery of your order. We use Australia Post services for international delivery. You should normally receive your order within 2-4 weeks after your payment has cleared. Once your order has been dispatched, we cannot be responsible for the delivery times after that. If you have not received your order within 4 weeks, please contact us.

IMPORTANT: You may be subject to Import Duty and Taxes. The Buyer pays any additional costs such as duties, taxes, and customs clearance fees.

For further information, contact your relevant government authority in your country before you order.


General Returns & Refunds:

Please note, if you wish to return or exchange an item, you must contact us to notify your intention. You may be asked to provide proof of purchase such as the Invoice related to the item(s) being returned or refunded.

If you return goods for any reason, please keep appropriate proof of dispatch. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit.

We will not issue a refund or exchange unless the item is a) unused, unopened, undamaged and in a re-saleable condition and b) Received by us within 14 days of original delivery to you.

Buyer will be responsible to pay the delivery costs of the return to Calibre Australia and any re-delivery to you. We will not refund initial delivery or credit card costs. We aim to turn around returns and refunds within 14 days of receiving your package.


Goods Damaged or Faulty on Delivery

Please contact us if the item(s) are damaged or faulty on delivery.

You may return damaged or faulty goods. If later deemed by us to be faulty, normal warranty conditions for that product apply. It is your responsibility to follow warranty/instruction information. You are responsible for all costs incurred in relation to any return. In the event that you receive a defective or damaged product, we will dispatch your replacement item (subject to availability).

Once we receive the item returned by you, or otherwise agree that the item is defective or faulty, we will happily refund the original product price and delivery, via the original method of payment.

Please note that all products that are not found to be defective will incur the delivery costs of returning the item to us and buyer will be responsible for re-delivery costs.


Calibre Warranty

One year limited warranty for all of our products unless specified otherwise (Electric buggies are covered under a separate warranty).


Guarantee Covered:

Calibre Australia warrants its products to be free from factory defects for a period of one year from the date of purchase by the original purchaser. Defective unit will be repaired or replaced, at our option, free of charge, provided the unit is returned insured or with receipt delivery and prepaid to our warehouse. The purchaser shall be responsible for all costs incurred in the shipping of the unit for repair or replacement. THE WARRANTY IS VOID IN CASE OF ACCIDENTAL DAMAGE, ABUSE, IMPROPER HANDLING, REPAIR BY UNAUTHORISED PERSONS, COMMERCIAL USE, OR FAILURE DUE TO USE OTHER THAN ITS INTENDED PURPOSE. Nor does the warranty extend to normal wear and tear on tyres, grips and other parts.


The Warranty shall not apply to alleged defects which are considered by Calibre not to be the result of manufacturing or workmanship defect and/or are recognised as not affecting the quality or function of the product and/or alleged defects which occur under unusual operating conditions. Such alleged defects include but are not limited to:

  • 1. Appearance defects which have no effect upon the function of the unit
  • 2. Noises or vibrations of low amplitude or frequency which have no effect upon the function of the product
  • 3. Slight oozing of oil or fluids from seals and/or gaskets which cause no material decrease in the level of such fluids.

Free-of-charge promotional products are not subjected to any warranty.


Electric Buggy Warranty

Calibre Australia warrants Calibre electric buggies to be free from factory defects for a period of 12 months from the date of purchase by the original purchaser. Any parts repaired or replaced without charge are still warranted until the original date rather than for 12 month from the date of repair and replacement. Defective unit will be repaired or replaced, at our option, free of charge, provided the unit is returned with receipt delivery and freight paid to our factory. The purchaser shall be responsible for all costs incurred in the shipping of the unit to us. No refund will be given under any circumstances.


THIS WARRANTY IS LIMITED TO DEFECTS IN WORKMANSHIP ONLY. THE WARRANTY IS VOID IN CASE OF ACCIDENTAL DAMAGE, LOSS OF PARTS, LACK OF REGULAR MAINTENANCE, ABUSE, IMPROPER HANDLING, REPAIR OR MODIFICATION BY UNAUTHORISED PERSONS, COMMERCIAL USE, OR FAILURE DUE TO USE OTHER THAN ITS INTENDED PURPOSE. Nor does this warranty extend to normal wear and tear on tyres, grips, bushings, bearings and other parts. This warranty is also void if the buggy is illegally obtained or the retailer sold the buggy to you fails to pay Calibre Australia. This Warranty is in lieu of all other guarantees either expressed or implied and is valid only in Australia.


This Warranty shall not apply to alleged defects which are considered by Calibre not to be the result of manufacturing or workmanship defect and/or are recognised as not affecting the quality or function of the product and/or alleged defects which occur under unusual operating conditions. Such alleged defects include but are not limited to:

  • 1. Noises or vibrations which are considered to be representative of characteristics of the product.
  • 2. Appearance defects which are not apparent unless magnified or are considered by Calibre Australia to be of a minor cosmetic nature and having no effect upon the general appearance of the unit or which are representative of the standard of finish accepted by Calibre Australia.

WARNING:

Electric buggies must be used in golf courses only. It must be handled carefully to prevent from causing damage to property or people. Regular maintenance, such as cleaning sand from any moving parts, tightening screws/nuts and placing securing pins back if loose, must be performed.


CALIBRE AUSTRALIA ASSUMES NO LIABILITY RESULTING FROM THE IMPROPER ASSEMBLY OR USE OF THIS PRODUCT AS WELL AS FROM ANY PHYSICAL OR MENTAL DAMAGES TO ANY HUMAN BODIES AND PROPERTIES DUE TO THE USE OF THIS PRODUCT.


The obligation to the purchaser under this warranty is limited to servicing the product and to replace defective parts when the product is returned, freight paid.


To obtain Warranty Service, you must:

  • 1. Have sent the Warranty Card properly filled out within 21 days from the date of purchase,
  • 2. Present a copy of Tax Invoice as proof of purchase,
  • 3. Return the defective unit in damage-free package and ship prepaid with receipt or insured delivery addressed to: Calibre Australia Pty Ltd, Unit 23, 14-16 Stanton Rd, SEVEN HILLS NSW 2147


Exchanges

Please contact us in writing, within 14 days of delivery if you require an exchange.

If an exchange has been granted, you will be required to send us an email containing the name, variety and cost of the new product. By returning your item(s) for an exchange you have agreed to have the credit/debit card that was used for the original order debited or refunded by the difference of the original item and any additional shipping charge. If your original method of payment was by way of electronic bank transfer to Calibre Australia, refunds will be made to the same account and any difference in payments to Calibre Australia should be made forthwith using the same account. Please note, we will not ship new item(s) until the difference in payment has been received.


Order Number/Invoice

At the end of the order process you will be sent an email confirming your order and also an "Order Number". If you are paying via Bank Transfer, please use your "Order Number" as the payment reference so we can identify your order. We will also send you a separate Invoice with the delivery of your order. Please keep both references in a safe place as you may need to quote the Order and/or Invoice number when dealing with us.
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